Ask clients and customers questions for reviews and referrals February 19, 2014 – Posted in: customer service

Since income is tied directly to the quality of services provided and the manner they are delivered, it’s important to have a tangible way to measure client satisfaction and improvement. The best way to know if clients or customers are satisfied is to ask them directly by asking them questions about how the product or service is achieving their needs and wants. Prepare a series of questions throughout the buying process and  periodically ask them to…

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